Satisfaction of Family Physician Plan: Viewpoint of Physicians and Health Service Consumers in Kerman, Southeast of Iran
DOI:
https://doi.org/10.31661/gmj.v4i2.362Keywords:
Family physician, Satisfaction, Physician, ConsumersAbstract
Background: Family Physician plan is known as one of the most appropriate strategies to implement rural health insurance program in the form of referral system in Iran. This study aims to determine the satisfaction of family physicians and service consumers and its causes of dissatisfaction in the South of Iran. Materials and Methods: This cross-sectional study was performed in Kerman Health Network. Nineteen family physicians and 370 service consumers were selected using stratified random sampling. Data was gathered using two standardized questionnaires. Frequency tables, frequency percentage, mean graphs, Z and Freedman statistical tests were used to analyze the data. Results: Mean scores of physicians’ satisfaction were 9.10 and 4.12 in staff performance and payment system, respectively. Service consumers were satisfaction of physician delivery care (7.25), and para-medical (3.61). Moreover, most physicians were interested in per capita (31/6%). Conclusion: Family physician and health service consumers are highly satisfied. Satisfaction is an important factor for ensuring service quality and any ignorance in this regard can reduce the quantity and quality of delivered care. Physicians are recommended to respect their consumers and consider their waiting time. Meanwhile, health system managers should promote physicians’ payment. [GMJ.2015;4(2):96-102]
References
The Executive Guideline of Rural Insurance & Family Physician Program. 8th ed. Tehran, Ministry of Health and Medical Education, Department of Health; 2007.
Iran’s health care network. Firs edition, Tehran, Aghigh Publication:, Sirous PR; 1988.
Ehsani H, Arabnejad Z. Getting familiar with family physician and referral system. The secret of well-being. 2008; 17(35): 4-6.
Arshi S, Sadegi Homayoun, Seifnejad S, Salem Safi P, Biria MJ. The relationship between Malsow’s hierarchy needs and satisfaction of Ardabil medical science universities’ staff, in Persian. Ardabil Med Science University. 2005; 5 (2): 16-26.
Alidoosti M, Tavassoli E, Delaram M, Najimi A, Sharifirad G. The relationship between satisfactions with knowledge about family physician program in Shahr-e-Kord. Zahedan J Res Med Sci, 2011; 13(6): 36-39.
Taheri M, Zahiri R. Survey of service recipients’ satisfaction with rural insurance and family physician program in health centers of Central Province in 2010. Sixth Congress on Epidemiology Supplement, Journal of Danesh Va Tandorosti,. 2010; 5: 210.
Gholaamzade-Nikjo R, Janati A , Portalleb A , Gholizade M. Studying Mashhad family physicians’ satisfaction with family medicine program. Zahedan J Res Med Sci, 2012; 13(1): 39.
Pourshirvani SD N, Reisi P, Motlagh ME,Kabir MJ, Ashrafian H. Service recipients’ satisfaction with family physician plan in health centers. Homaye Salamat journal. 2010; 39: 41-46.
Motlagh ME, Pourshirvani SD N, Ashrafian Amiri H, Kabir MJ, Shabestani Monfared A, Mouodi S, et al. Satisfaction with health team members of family doctors working in health centers affiliated to Iran University of Medical Sciences. School of Nursing and Midwifery. 2011; 9(3): 180-87.
Hafezi Z, Asqari R, Momayezi M. Monitoring the performance of family physicians in Yazd. Journal of Toloue Behdasht. 2010; 6(2):16-26.
Kalhor R. Satisfaction with family physician in Qazvin province, B.Sc. Thesis. Qazvin University of medical sciences. 2002.
Kersink J. Determinants of customer satisfaction with the health care system, with the possibility to choose a personal physician and with a family doctor. Health Policy. 2001; 57(2): 115-64.
Sans-Corralesa M, Pujol-Riberaa E, Gené-Badiaa J, PasarÃn-Ruad MI, Iglesias Péreza B, Casajuana-Bruneta J. Family medicine attributes related to satisfaction. Health and costs. Family Practice. 2005; 23 (3):308-16.
Benjamin M, Haendel M. Cuba. A healthy revolution? International Journal health services. 1991; 8(3):3-6.
Baltaci D, Celesun T, Recep E, Saritas A, Celer A, Muslu C, et al. Evaluation of patient satisfaction with family physicians after implementation of family medicine in Turkey. Health MED. 2012; 6 (2): 469-75.
Howard M, Agarwal G, Hilts L. Patient’s satisfaction with access to two inter-professional academic family medicine clinics. Family Practice. 2009; 26:407-12.
Pourshirvani SD N, Reisi P, Motlagh ME, Kabir MJ. Evaluation of the Performance of Referral System in Family Physician Program in Iran University of Medical Sciences: 2009. Hakim Research Journal. 2010; 13(1): 19-25.
Rowan MS, Hogg W, Martin C, Vilis E. Family physician reactions to performance assessment feed back. Canadian Family Physician. 2006; 52(12): 1570-71.
Pourshirvani SD N, Motlagh ME, Ashrafian H. Family Physician’s satisfaction with effective factors on activation of program in medical universities. Journal of Guilan University of medical sciences. 2010; 19 (76): 48-55.
Published
How to Cite
Issue
Section
License
Copyright (c) 2015 Galen Medical Journal
This work is licensed under a Creative Commons Attribution 4.0 International License.
